MICROSOFT DYNAMIC 365 CRM TRAINING

Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft focused on enhancing the customer relationship for any organization. Out of the box, the product focuses mainly on Sales, Marketing, and Customer Service sectors

With the recent centralization by Microsoft of all its dynamic products into Microsoft Dynamic 365, there are content and technical updates now available and a must or every Microsoft Dynamic Consultant. The combination of Dynamic CRM and the ERP gave birth to a more robust infrastructure which also rasul into exponential skill sees

This training is meant to provide that opportunity for you to improve your skills and expertise in Microsoft Dynamic 365 with more focus on Customer Relationship Management

What You Will Learn

  • The Fundamental Concept of Customer Relationship Management
  • The Philosophy behind Imbibing CRM Solution to your organization
  • Exposition of other CRM system like SugarCRM, Zoho CRM etc
  • Leveraging Microsoft Technologies for Customer Service Excellence
  • Implementation and deployment of Dynamic CRM 365
  • Microsoft Dynamics CRM for Sales
  • Microsoft Dynamic CRM for Marketing
  • Microsoft Dynamic CRM for service
  • Microsoft Dynamic CRM for Project Management

Module 1: Fundamentals of Customer Relationship Management System

  • Introduction to Customer Relationship Management
  • Fundamental concept of customer services
  • Off the shelve CRM Systems

Module 2: Getting Started with Microsoft Dynamic 365 CRM

  • An overview of Microsoft Dynamic 365 platform
  • Getting familiar with Microsoft Dynamic 365 CRM features
  • Deploying Microsoft Dynamic CRM
  • Signing Up for Microsoft Dynamic 365 CRM
  • Microsoft Dynamic 365 CRM Navigations

Module 3: Getting Deep with Microsoft Dynamic 365 CRM (Sales)

  • What is Sales Management in a CRM system
  • Sales Management and Dynamic CRM
  • Managing New and Old Sales
  • Updating your sales CRM records

Module 4: Customer Service and Microsoft Dynamic 365 CRM

  • Customer service and the essence of CRM system
  • Customer contact management
  • Unique customer service configuration

Module 5: Project Services with Microsoft Dynamic 365 CRM

  • Project Service Automation

BENEFITS OF BEING PART OF THIS TRAINING

  • Certificate of Training
  • 100% Practical Oriented Sessions
  • Fully customized training materials
  • After training mentoring
  • Get trained and get hired fast
  • Be one of the limited skilled Dynamic CRM Consultant

TRAINING SCHEDULE

Lagos Training Centre

Venue: Lagos State (The venue will be communicated when you register)

Date:    29th February – 1st March, 2020 (Saturday and Sunday)

Time:    10:00am daily

Fees:     N50,000

 

Abuja Training Centre

Venue: Abuja (The venue will be communicated when you register)

Date:    7th – 8th March, 2020 (Saturday and Sunday)

Time:    10:00am daily

Fees:     N55,000

LAGOS REGISTRATION

LAGOS REGISTRATION

N50,000

Register to join Lagos Training Center. After your registration and payment, details of the venue will be communicated to you via your email

ABUJA REGISTRATION

ABUJA REGISTRATION

N50,000

Register to join Abuja Training Center. After your registration and payment, details of the venue will be communicated to you via your email