CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM

What is it about

At Articulate Technologies Concept, we see CRM System as a life wire of every successful business. We provide implementation and support for many Off-the-shelf CRM solutions including Microsoft Dynamics CRM, Sugar CRM, Agile CRM and salesforce. We have dedicated staff whose primary job is to ensure your business values are protected by maintaining a good eye on your customer management system.

Benefits of Customer Relation Management System

  • Improved Customer Experience

    Today’s customers expect a customized, streamlined experience from beginning to end. They want you to know who they are and to have what they need – without transferring the call and without keeping them waiting. This is what CRM does.

  • Focused Marketing Effort

    CRM solutions provide you with a complete picture of your sales pipeline, as well as your existing customers. With that in hand, you can identify and target individuals with the greatest potential for future sales.

  • Automated Analytics and Reporting

    Whether your business is large or small, chances are you don’t have time to track and analyze the buying habits of every last customer. The beauty of customer relationship management applications is that they handle that piece of the marketing puzzle for you.

  • Better Coordination and Cooperation

    When sales, marketing, and customer service share a common CRM platform, they can speak the same language with one another. Rather than being separated by systems functionality or access to key information, departments across the organization can function more cohesively.

  • Less client attrition

    When a client is engaged with only one member of a professional services firm, the risk of attrition is 40%. When five or more partners are involved in a client relationship, the risk of attrition falls to less than 5%.

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  • Increased revenue and profitability

    Once everyone learns, and uses, the CRM productivity increases, sales cycles decrease, you have the ability to provide additional products and services to clients and client satisfaction increases.

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